Return and Refunds
This Returns and Refund Policy outlines the terms and conditions for refunds related to services provided by SkyeThomas.Shop (“we,” “us,” or “our”). Because we primarily offer digital marketing services, including SEO, content creation, and consulting, the concept of a “return” doesn’t directly apply. Therefore, this policy focuses on refunds.
Services Eligible for a Refund:
- Unused Service Packages: If you purchase a service package (e.g., a set number of SEO consultations or a content creation package) and have not yet utilized any of the services included, you may be eligible for a full refund within 14 days of the purchase date.
- Dissatisfaction with Initial Consultation (Limited): If you are genuinely dissatisfied with the initial consultation provided as part of a larger project, you may be eligible for a partial refund covering the cost of that initial consultation only. This is assessed on a case-by-case basis.
Services Not Eligible for a Refund:
- Completed Services: Once we have begun work on a project, including but not limited to SEO implementation, content creation, link building, or campaign management, refunds are generally not offered. This is because resources and time have already been invested.
- Services Affected by External Factors: We are not responsible for fluctuations in search engine rankings or other marketing metrics that are influenced by external factors outside our control, such as algorithm updates, competitor actions, or changes in market trends. Therefore, refunds are not offered based on these factors.
- Monthly Retainer Services (Pro-rated): For ongoing monthly retainer services, you may cancel the service with written notice [Number] days prior to the next billing cycle. In this case, you will only be billed for the services provided up to the cancellation date. No refunds are provided for completed portions of the current billing cycle.
- Custom Projects (Case-by-Case): Refunds for custom projects will be evaluated on a case-by-case basis, taking into account the project scope, the amount of work completed, and the reason for the refund request.
Requesting a Refund:
To request a refund, you must contact us in writing via email at [[email address removed]] within the applicable timeframe outlined above. Your request must include:
- Your full name and contact information
- The date of purchase
- The specific service for which you are requesting a refund
- A clear and detailed explanation of the reason for your request
Refund Process:
Once we receive your refund request, we will review it within [Number, e.g., 7] business days. If your request is approved, we will process the refund using the original payment method. Please allow [Number, e.g., 7-10] business days for the refund to appear in your account.
Dispute Resolution:
If you are not satisfied with our decision regarding your refund request, you may contact us again to discuss the matter further. We are committed to resolving disputes fairly and amicably.
Changes to This Policy:
We reserve the right to modify this Returns and Refund Policy at any time without prior notice. Any changes will be posted on this page.
Contact Us:
If you have any questions about this policy, please contact us