At Skye Thomas, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to ensure your experience is smooth and hassle-free. Please review our refund and return policy below:

1. Return Eligibility

You may return an item within 30 days of the delivery date if it meets the following conditions:

The item is unused, unworn, and in its original packaging

All original tags, labels, and accessories are included

The item is not marked as final sale or non-returnable

2. How to Initiate a Return

To request a return:

Contact us at support@skyethomas.store with your order number and reason for return

Our team will guide you through the return process and provide you with a return shipping address

Securely package the item and ship it back using a trackable shipping method

Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

Your refund will be processed to the original method of payment within 5–10 business days

Shipping fees (if any) are non-refundable unless the return is due to our error

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery at support@skyethomas.store with photos of the issue

We will arrange for a replacement, refund, or return at no additional cost to you

5. Exchanges

We do not offer direct exchanges. If you need a different item, we recommend initiating a return for the original product and placing a new order separately.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards

Clearance or final sale items

Opened or used personal care products (for hygienic reasons)

7. Contact Us

If you have questions about your order, returns, or refunds, we’re here to help:

Skye Thomas
📍 Address: 26 Stull Ave, Akron, OH 44312, USA
📧 Email: support@skyethomas.store
📞 Phone: +1 (979) 326-0033