At Skye Thomas, we are committed to providing our customers with high-quality pet products from trusted and reputable brands. As an authorized reseller, we ensure that all products sold through our website are covered by the respective manufacturer’s warranty where applicable. Below are the details regarding warranties for our products:

1. Manufacturer’s Warranty

All dog toys and accessories purchased from Skye Thomas may come with a manufacturer’s warranty, depending on the brand and product. These warranties typically cover defects in materials and workmanship under normal and intended use. The length and coverage of the warranty vary by manufacturer, so we encourage you to refer to the specific warranty policy provided by each brand.

2. Coverage

Manufacturer warranties typically include:

Replacement or repair of defective products or components

Coverage for manufacturing defects discovered during regular use

Assurance against issues resulting from faulty materials or poor craftsmanship

Note: Warranties generally do not cover damage caused by chewing (normal wear and tear for dog toys), misuse, accidents, neglect, or unauthorized alterations.

3. Claim Process

If you believe your product is eligible for warranty service, please follow the steps below:

Contact Us:
Reach out to our support team via email at support@skyethomas.store or call us at +1 (979) 326-0033. Be sure to include your order number and a brief description of the issue.

Provide Documentation:
We may request proof of purchase, along with clear photos of the defect to assist with your warranty claim.

Next Steps:
Our team will guide you through the warranty process, which may include working directly with the product manufacturer to resolve your issue.

4. Exclusions

Please note that the following situations may void a manufacturer’s warranty:

Damage caused by excessive chewing, misuse, or improper use

Modifications or repairs not authorized by the manufacturer

Failure to follow care or usage instructions outlined by the brand

5. Additional Information

For specific warranty coverage and limitations, we recommend reviewing the manufacturer’s documentation included with your product or visiting their official website for the most accurate information.

6. Contact Us

If you have any questions about product warranties or need assistance submitting a claim, please contact us:

Skye Thomas
📞 Phone: +1 (979) 326-0033
📧 Email: support@skyethomas.store
🏠 Address: 26 STULL AVE, AKRON, OH 44312