At Skye Thomas, we are committed to providing a smooth and dependable shipping experience for every order. Below, you’ll find details about our shipping policy, processing timelines, and delivery procedures to help ensure your pet essentials arrive safely and on time.

1. Processing Time

Handling & Processing:
Orders are typically processed within 1 business day after receipt. If your order is placed before 2:00 PM Pacific Standard Time, we may ship it the same day.

2. Shipping Methods

We partner with FedEx to provide reliable and efficient delivery services.

All orders are shipped via FedEx 2-Day Shipping.

This ensures that your pet products arrive quickly, so your furry friend doesn’t have to wait long!

3. Shipping Costs

Free Shipping:
We are proud to offer free shipping on all products, regardless of order size or weight. No hidden fees – just smooth, hassle-free delivery.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with your FedEx tracking number. You can use this to track your shipment and know exactly when to expect it.

5. Delivery Locations

We currently ship within the United States only.
If you have any special shipping requests or questions about delivery to your area, feel free to contact us.

6. Delivery Issues

If your package is delayed, damaged, or missing, please contact us immediately. We are committed to resolving any delivery issues as quickly and efficiently as possible.

7. Returns and Exchanges

Please refer to our Return Policy page for complete information on how to return items, request refunds, or make exchanges.

8. Order Cut-Off Time

Our daily order cut-off time is 2:00 PM PST. Orders placed after this time will be processed the next business day.

9. Shipping Schedule

We process and ship orders Monday through Sunday to ensure consistent and prompt delivery throughout the week.

10. Contact Us

Have questions about shipping or need help tracking your order? We’re here for you!

Skye Thomas
📞 Phone: +1 (979) 326-0033
📧 Email: support@skyethomas.store
🏠 Address: 26 STULL AVE, AKRON, OH 44312